Updated Deposit and Payment Policies

Deposit Policy: For events totaling over $2,000 or more, a 50% deposit is necessary to secure and confirm your event date(s). The remaining balance must be settled within one week of the event. Alternative payment arrangements can be discussed with the Sales Coordinator and IM.

Preferred Payment Methods: We accept the following payment methods:

• Credit Card (a 2.99% processing fee applies)

• ACH/EFT Bank Transfer

• eCheck

Alternative Payment Options: Corporate checks may be accepted upon approval, with a payment term of Net 15 days from the invoice date, unless otherwise specified.

• Secure online payments are available through our Intuit QB invoicing and payment system.

Cancellations and Fees for All Events 

Cancellation Policy:

• More than 7 Days Notice: Cancellations made with more than one week’s notice will incur no fees, and any deposits paid will be fully refunded.

• Less than 48 Hours Notice: No refunds will be issued for deposits or pre-paid invoices. Cancellations in this period will result in a charge of 100% of the total cost for Post Pay and Net 30 accounts.

All cancellation fees must be paid within two weeks of the cancellation date. Cancellations due to unforeseen circumstances (such as extreme weather, civic disruptions, or accidents at the event site) will qualify for a full refund or credit if deemed a force majeure event. If a mutually acceptable rescheduled date cannot be arranged, a full refund will be provided for all fees paid.

Changes to Events: At IM, we strive to accommodate reasonable requests for changes, including:

• Time, date, and attendance adjustments

• Preferences for the number of therapists and massage hours

• Modifications to payment methods

Please note that all change requests will be assessed but are not guaranteed, and may result in adjusted rates.

Rescheduling: If a new date is established at the time of cancellation, a rebooking fee of $50 per event day will be added to the invoice. Keep in mind that previous hourly rates may change upon rescheduling.

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Invoices that remain unpaid will incur a $50 late fee after the first 48 hours following the event, and an additional $50 fee will be applied for every 30 days thereafter. All checks and ACH deposits must be received in our office before the event date or in accordance with the terms outlined in the invoice. If your payment processing does not align with the due date specified on your invoice, please reach out to us for assistance.